You may return any item you purchased on IKARAO.COM, within 30 calendar days of your package being delivered, subject to the terms & exceptions below.Please make sure to contact us by email support@ikarao.com at first.
We will gladly exchange your product for the same model (subject to availability) or give you a refund for the full amount of the merchandise including taxes. We will provide a free pre-paid label to return your order. Gift wrap and shipping charges are not refundable.
Return & Exchange Conditions
NON-RETURNABLE ITEMS:
General Return Process
Return Charge
Refunds
Order Cancellations
Email: support@ikarao.com
Hello, my friend!
I am Stella from iKarao in Hong Kong. We often work with a 12 - hour time difference.
Our CEO insists that we value the feedback of every customer. I check my emails at 8 o'clock every morning. It would be very helpful if you could send us a short video to show the problem.
In addition, we provide all customers with a 6 - month - free KaraFun VIP (worth $60)! Just send a photo of the "About" page of the iKarao device (Settings > About).
Note:
1.This is a new benefit we have recently reached with karafun. Currently, we hope to find some consumers to try this new benefit.
2. The 6 - month VIP is only available for newly - registered karafun accounts, and activation is only available for the latest version of the ikarao system.
3.Your machines have not been updated yet and need to be upgraded manually by us. Please do not register for a karafun account immediately.
Thank you so much!
Best regards,
Stella