FAQ

  • How to connect to Wifi?
  • Video introductions for software explanations.
  • S1 and S2 Introduction
  • Break X1 and Break X2 Introduction
  • What are the differences between Break X1 and Break X2?
  • What accessories can I buy?
  • Can the TWS function be used with other speakers?
  • Can it connect to a TV?
  • How many microphones does your product support?
  • Will your product's software be continuously updated?
  • What's in the box?
  • What makes your product different from others?
  • Is it easy to use? I want to buy it for my parents.
  • Does the machine include a tablet?
  • Does it have a built-in battery? I want to use it outdoors.
  • Can I use it while charging?
  • I use an Apple phone, can your Android system work with it?
  • What is the waterproof rating of Ikarao product?
  • How can you tell if the microphone is fully charged?
  • Break Series User Guide
  • Does the microphone use batteries? How do you charge it?
  • Can I connect to Wifi? How to connect?
  • Can you connect to a TV for screen casting?
  • How to activate Karafun?
  • Are your stands a universal size? What are the dimensions?
  • If my charger is broken or lost, what should I do?
  • Which Android version does this machine use?
  • Where do you ship?
  • Will my package be charged customs duties and taxes?
  • How long will it take for my order to arrive?
  • Can I change the delivery address of my package after it has been shipped out?
  • How are shipping costs calculated?
  • What should I do if I find shipping damage or wrong items?
  • What happens if I gave the wrong delivery address?
  • What is my tracking number? How can I track my order?
  • Which logistics companies do we cooperate with?
  • Will my accessories be delivered along with the product?
  • How long is the warranty period?
  • Is there an additional extended warranty service?
  • What should I do if there is a problem with the product?
  • What are the contact methods?
  • How can I apply for an exchange?
  • How can I apply for a return?
  • What payment methods do you accept?

Video Tutorial

  • How to connect to Wifi?
  • Video introductions for software explanations.
  • S1 and S2 Introduction
  • Break X1 and Break X2 Introduction

How to connect to Wifi?

Video introductions for software explanations.

S1 and S2 Introduction

Break X1 and Break X2 Introduction

Product

  • What are the differences between Break X1 and Break X2?
  • What accessories can I buy?
  • Can the TWS function be used with other speakers?
  • Can it connect to a TV?
  • How many microphones does your product support?
  • Will your product's software be continuously updated?
  • What's in the box?
  • What makes your product different from others?
  • Is it easy to use? I want to buy it for my parents.
  • Does the machine include a tablet?
  • Does it have a built-in battery? I want to use it outdoors.
  • Can I use it while charging?
  • I use an Apple phone, can your Android system work with it?
  • What is the waterproof rating of Ikarao product?
  • How can you tell if the microphone is fully charged?
  • Break Series User Guide
  • Does the microphone use batteries? How do you charge it?
  • Can I connect to Wifi? How to connect?
  • Can you connect to a TV for screen casting?

What are the differences between Break X1 and Break X2?

Break X2 is a smaller version of Break X1, with almost identical features and quality. It is just more compact, for example, it has a smaller screen size, lower power output, and fewer ports at the back. If you often host large parties, we recommend purchasing Break X1. Generally speaking, Break X2 can meet the needs of most people.

What accessories can I buy?

You can purchase a Rolling Speaker Bag with 10mm Thick Padding and a Folding Hand Truck, as well as a stand. Both Break X1 and X2 have a hole at the bottom for the stand.

Can the TWS function be used with other speakers?

TWS only supports connection between the same brand and cannot connect with other brand speakers.

Can it connect to a TV?

Yes, there is an HDMI port at the back. Besides HDMI, we also have WiFi and Bluetooth functionality.

How many microphones does your product support?

When you purchase Break X1 or X2, you will receive two wireless microphones. The back of the machine also has ports to support two wired microphones. So, a total of four microphones can be used.
When you purchase Break S1 or S2, you will receive two wireless microphones. The back of the machine also has ports to support one wired microphone. So, a total of three microphones can be used.
 

Will your product's software be continuously updated?

Yes, we will periodically perform OTA updates to add new features in the future and make Ikarao products more enjoyable.

What's in the box?

Break X1

  • 1x Break X1 Smart Karaoke Machine
  • 2 xWireless Microphones
  • 1x Portable Shoulder Strap
  • 1x Power Cable
  • 1x User Manual

 

Break X2

  • 1x Break X2 Smart Karaoke Machine,
  • 2 xWireless Microphones,
  • 1x Charging Cable
  • 1x Shoulder Strap
  • 1x Warranty Card,
  • 1x Quick Start
  • 1x User Manual

 

Shell S1

  • 1 x Shell S1 Smart Karaoke Machine
  • 2 x Bluetooth Wireless Microphones
  • 1 x Portable Shoulder Strap
  • 1 x Type C Cable (Without Charger)
  • 1 x User Manual

 

Shell S2

  • 1x Shell S2 Smart Karaoke Machine
  • 2 x Bluetooth Wireless Microphones
  • 1 x Type-C Cable(No Charger)
  • 1 x User Manual
 

What makes your product different from others?

According to our survey, 97% of consumers love our all-in-one karaoke machine. Our product features a built-in screen, hidden self-charging microphones, and powerful yet high-quality sound. It eliminates the setup hassle and portability issues, allowing you to karaoke anywhere, anytime. If you're looking for a machine that provides a great karaoke experience of high quality, choosing us is the right decision. For a detailed comparison, watch our video here: .https://www.youtube.com/watch?v=x04VTLfPrPM

Is it easy to use? I want to buy it for my parents.

Yes, 98% of consumers have reported that Ikarao is unlike traditional karaoke machines with many buttons. We designed it with essential buttons only, and our UI is very simple, without complex layers. Any elderly person can easily see and open the app to start singing.

Does the machine include a tablet?

Yes, Ikarao products come with a built-in Android 13 streaming karaoke system featuring an HD touchscreen, pre-installed apps like YouTube, Karafun, etc. Just connect to WiFi and log in to enjoy unlimited music and videos.

Does it have a built-in battery? I want to use it outdoors.

Yes, you can charge it and take it to your friend's house, church, restaurant, bar, or anywhere. You can also use it while charging.

Can I use it while charging?

Yes, you can use it while charging, and it won't degrade the karaoke performance. Unlike other brands, Ikarao maintains its performance even when used while charging.

I use an Apple phone, can your Android system work with it?

If you mean via Bluetooth, there’s no problem. When using Ikarao products, you can operate everything on our built-in tablet without needing your phone.

What is the waterproof rating of Ikarao product?

Break X1 & Break X2 have a waterproof rating of IPX4.

How can you tell if the microphone is fully charged?

The red light will be on when it's being charged, and it will turn off when it's fully charged.

Break Series User Guide

Break x1 User Guide:Manual

Break x2 User Guide:Manual

 

Does the microphone use batteries? How do you charge it?

Our microphones are fitted with inbuilt batteries, which avoid frequent replacements. For recharging, the microphone is simply replaced into its slot on the machine. The docking station stores your microphone and automatically charges them for when you are ready to go ahead and perform. This feature enhances the user experience by way of convenience and ease of use.

Can I connect to Wifi? How to connect?

Of course, you can connect your sing machine to Wi-Fi. Just pop into the 'Settings' menu, select 'Wi-Fi', and choose your network. Enter the password for Wi-Fi, and in a matter of seconds, you will be connected. You are allowed to stream your music right away, download new songs, and access features online.

Can you connect to a TV for screen casting?

Yes, our machine has an HDMI interface through which you can easily connect it to your television for screen casting. The machine could be connected with the use of an HDMI cable to your television, choosing the right HDMI input within your TV settings, and then enjoy a much larger display for your karaoke lyrics and videos. This feature is ideal for adding more fun to your karaoke parties and gatherings, making it easier for everyone to follow along and join in with your singing machine. Everyone will get more enjoyment from the enhanced interactive experience.

Accessory&Software

  • How to activate Karafun?
  • Are your stands a universal size? What are the dimensions?
  • If my charger is broken or lost, what should I do?
  • Which Android version does this machine use?

How to activate Karafun?

We offer all customers 6 months of free KaraFun VIP (worth $60)! Just send a photo of your iKarao device’s “About” page (Settings > About).Thank you so much! Contact us：Support@ikarao.com

Are your stands a universal size? What are the dimensions?

Yes, our stands are 35mm, which is a universal size on the market.

If my charger is broken or lost, what should I do?

You can purchase a new one on Amazon, and it's not necessary to buy it directly from us. If you have any issues, please contact us at support@ikarao.com.

Which Android version does this machine use?

Our karaoke singing machines run on the newest Android V13, far more advanced and smooth than other brands' machines, which often run on Android V7. This update promises an improved performance and reliability in app compatibility to improve the singing experience with the latest technological standards.

Shipping

  • Where do you ship?
  • Will my package be charged customs duties and taxes?
  • How long will it take for my order to arrive?
  • Can I change the delivery address of my package after it has been shipped out?
  • How are shipping costs calculated?
  • What should I do if I find shipping damage or wrong items?
  • What happens if I gave the wrong delivery address?
  • What is my tracking number? How can I track my order?
  • Which logistics companies do we cooperate with?
  • Will my accessories be delivered along with the product?

Where do you ship?

We ship all products directly from USA warehouses. Currently only available in the USA, but will be available in other countries later .

Will my package be charged customs duties and taxes?

We handle the payment of taxes and duties and include this pre-calculated amount in your total price during checkout. Taxes and duties are calculated based on the standard rates set by the destination country’s customs. If actual import fees exceed our calculations, we will cover the difference. However, if the actual charge is less, we will not reimburse the difference.

How long will it take for my order to arrive?

Express shipping usually takes 3-7 working days after you place an order and complete payment. Standard shipping takes 5-10 working days. Orders to remote areas may take longer. Delivery time depends on the specified address.
Local Carriers: FEDEX/UPS/USPS/Amazon Logistics
We are not liable for shipping delays or loss caused by unforeseen and uncontrollable circumstances, such as unreachable recipients, invalid addresses, weather conditions, customs clearance delays, etc. Ikarao will try to notify customers of delays and, if possible, make new delivery/collection arrangements with an estimated delivery date.
Orders placed over the weekend or outside of business hours (9:00 AM - 5:30 PM CST Monday - Friday) will be shipped the following business day. Orders with expedited shipping placed after 2:30 PM CST are NOT shipped out the same day but will be shipped the next business day.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

How are shipping costs calculated?

At present, free shipping is exclusively offered for most orders within the U.S. (excludes Hawaii/Alaska/Puerto Rico/US Virgin Islands/Armed Forces Americas/Armed Forces Europe/Armed Forces Pacific). For other countries, the total amount listed at checkout includes products and shipping costs.
For products not shipped from local warehouses, we are not responsible for duties, taxes (including VAT), and brokerage fees. These charges are the recipient’s responsibility.

What should I do if I find shipping damage or wrong items?

All Ikarao packages are sealed at the warehouse. If the box is damaged or items are missing, please contact Ikarao Customer Service for assistance.

What happens if I gave the wrong delivery address?

Once the order is shipped, we cannot change the delivery address. If an order is delivered to an incorrect address or cannot be delivered, we will inform you by email. Couriers will hold the package for 5 days, and you may contact Ikarao or our delivery partners to arrange another delivery. If we do not hear from you within 5 days, the package will be returned to Ikarao, and you will be responsible for the return shipping fees, deducted from your refund. Original shipping fees are non-refundable.

What is my tracking number? How can I track my order?

Once the order is placed, our system will send you an email with the order details. When the order is shipped, you will receive another email with the tracking number.
To track your order, please enter the tracking number on a logistics tracking website. Our suggested logistics tracking website is: https://www.17track.net/en.
Please note that the online update of logistics information may be delayed by 1-2 days. We appreciate your patience.
Attention: If you purchase multiple items, your order may be split into multiple packages. If you only receive one of the packages, please don't worry and wait patiently.
If you have any questions, please feel free to contact us via support@ikarao.com.

Which logistics companies do we cooperate with?

Local carriers: FEDEX/UPS/USPS/Amazon Logistics

Will my accessories be delivered along with the product?

Sure, but sometimes warehouses ship in separate packages, so you may receive two waybill numbers or multiple waybill numbers.

After-Sale Service

  • How long is the warranty period?
  • Is there an additional extended warranty service?
  • What should I do if there is a problem with the product?
  • What are the contact methods?
  • How can I apply for an exchange?
  • How can I apply for a return?

How long is the warranty period?

The warranty period is 1 year. If you want to extend the warranty period, you can fill in the relevant information at this link to get an additional 6 months of warranty.

Is there an additional extended warranty service?

Yes, there is an additional 6-month warranty. You can fill in the relevant information at this link to get an extra 6 months warranty.

What should I do if there is a problem with the product?

1.Click on this link, enter keywords, or search by category. Our after-sales issues are rare, and most problems arise from incorrect usage, so you can likely find the answers here.
2.Fill in your issue details at this link. This helps us understand your problem comprehensively and quickly, improving our service efficiency.
We prioritize product quality and service, and we're the first brand to create a karaoke machine with a built-in screen. Everyone knows that electronic products with software are the most challenging, which is why the karaoke machine industry hasn't seen innovation for years. Most factories produce lower-cost products for quick profits, but our goal is to provide better, more convenient karaoke machines for consumers.
We value market feedback on our products, both good and bad, especially any issues that arise. This helps us continue to improve and optimize our products. We treat every after-sales email seriously and with great attention.

What are the contact methods?

You can contact us at support@ikarao.com. If it’s an after-sales issue, please fill in and submit the relevant information here: Amazon Product Support. This helps us quickly gather enough information to locate the problem.

How can I apply for an exchange?

Simply contact our support team at support@ikarao.com, and we will guide you through the entire process.

How can I apply for a return?

We understand that returns are a personal decision, so we are committed to providing one-on-one support to address any concerns you may have. To initiate a return, just contact our support team at support@ikarao.com, and we will guide you through the process.
At Ikarao, we are committed to ensuring complete customer satisfaction with every purchase. Therefore, we offer a 30-day free return policy so you can shop with confidence. If the product does not meet your expectations, you can choose to return it.
We are confident in the quality of our products and offer a satisfaction guarantee with every purchase. If, for any reason, you are not completely satisfied with your order, we will assist you with a refund. So don't hesitate, place your order now, and shop with peace of mind knowing you can easily return it if needed.

Payment

  • What payment methods do you accept?

What payment methods do you accept?

We accept a number of secure and convenient payment methods:

1. Pay With Paypal

paypal

When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

If you are already a PayPal customer, you can log in with your user data and make a payment. Are you a newcomer to PayPal? You can then log in as a guest or open your PayPal account and confirm your payment.

Collections are usually booked in a few minutes and your order will be processed immediately

2. Pay With Paypal Credit

paypal

PayPal Credit(Visa, MasterCard, Discover, American Express, etc.) For USA customers only at the moment.

3. Pay With Credit/Debit Card

paypal paypal paypal paypal paypal paypal

We accept Visa, MasterCard, American Express ,Discover,Diners, Maestro,JCB,etc.Please note that Ikarao does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

4. Pay with Wire Klarna

Klarna helps you elevate your shopping game. When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase. It's shopping the way it should be. Effortless, safe and fun.
 

5. Pay attention

For orders over $2000, please contact us first by email: support@ikarao.com.

Note: Please tell us after you pay the wire transfer with your order number, the amount paid, the transaction number and the exact date you made the wire transfer.