Have Questions?
We’re here to help! Find answers to common questions about our products, services, and policies below. If you need further assistance, feel free to reach out to us.
We offer all customers 6 months of free KaraFun VIP (worth $60)! Just send a photo of your iKarao device’s “About” page (Settings > About).Thank you so much!
Our karaoke singing machines run on the newest Android V13, far more advanced and smooth than other brands' machines, which often run on Android V7. This update promises an improved performance and reliability in app compatibility to improve the singing experience with the latest technological standards.
Our machine allows up to 4 wired microphones to connect simultaneously for letting the fun be experienced by all. You are able to connect 2 microphones at once through Bluetooth, which is quite convenient and flexible for karaoke. This is going to be perfect for duet and group performances, hence making our karaoke machine appropriate and versatile for whatever form of gathering.
Our microphones are fitted with inbuilt batteries, which avoid frequent replacements. For recharging, the microphone is simply replaced into its slot on the machine. The docking station stores your microphone and automatically charges them for when you are ready to go ahead and perform. This feature enhances the user experience by way of convenience and ease of use.
Of course, you can connect your sing machine to Wi-Fi. Just pop into the 'Settings' menu, select 'Wi-Fi', and choose your network. Enter the password for Wi-Fi, and in a matter of seconds, you will be connected. You are allowed to stream your music right away, download new songs, and access features online.
Yes, our machine has an HDMI interface through which you can easily connect it to your television for screen casting. The machine could be connected with the use of an HDMI cable to your television, choosing the right HDMI input within your TV settings, and then enjoy a much larger display for your karaoke lyrics and videos. This feature is ideal for adding more fun to your karaoke parties and gatherings, making it easier for everyone to follow along and join in with your singing machine. Everyone will get more enjoyment from the enhanced interactive experience.
Break X2 is a smaller version of Break X1, with almost identical features and quality. It is just more compact, for example, it has a smaller screen size, lower power output, and fewer ports at the back. If you often host large parties, we recommend purchasing Break X1. Generally speaking, Break X2 can meet the needs of most people.
You can purchase a Rolling Speaker Bag with 10mm Thick Padding and a Folding Hand Truck, as well as a stand. Both Break X1 and X2 have a hole at the bottom for the stand.
TWS only supports connection between the same brand and cannot connect with other brand speakers.
When you purchase Break X1 or X2, you will receive two wireless microphones. The back of the machine also has ports to support two wired microphones. So, a total of four microphones can be used.
Yes, we will periodically perform OTA updates to add new features in the future and make Ikarao products more enjoyable.
According to our survey, 97% of consumers love our all-in-one karaoke machine. Our product features a built-in screen, hidden self-charging microphones, and powerful yet high-quality sound. It eliminates the setup hassle and portability issues, allowing you to karaoke anywhere, anytime. If you're looking for a machine that provides a great karaoke experience of high quality, choosing us is the right decision. For a detailed comparison, watch our video here: .https://www.youtube.com/watch?v=x04VTLfPrPM
Yes, 98% of consumers have reported that Ikarao is unlike traditional karaoke machines with many buttons. We designed it with essential buttons only, and our UI is very simple, without complex layers. Any elderly person can easily see and open the app to start singing.
Yes, Ikarao products come with a built-in Android 13 streaming karaoke system featuring an HD touchscreen, pre-installed apps like YouTube, Karafun, etc. Just connect to WiFi and log in to enjoy unlimited music and videos.
Yes, you can charge it and take it to your friend's house, church, restaurant, bar, or anywhere. You can also use it while charging.
Yes, you can use it while charging, and it won't degrade the karaoke performance. Unlike other brands, Ikarao maintains its performance even when used while charging.
If you mean via Bluetooth, there’s no problem. When using Ikarao products, you can operate everything on our built-in tablet without needing your phone.
Break X1 & Break X2 have a waterproof rating of IPX4.
Red light when charging, off when fully charged
We ship all products directly from USA warehouses. Currently only available in the USA, but will be available in other countries later .
We handle the payment of taxes and duties and include this pre-calculated amount in your total price during checkout. Taxes and duties are calculated based on the standard rates set by the destination country’s customs. If actual import fees exceed our calculations, we will cover the difference. However, if the actual charge is less, we will not reimburse the difference.
Express shipping usually takes 3-7 working days after you place an order and complete payment. Standard shipping takes 5-10 working days. Orders to remote areas may take longer. Delivery time depends on the specified address.Local Carriers: FEDEX/UPS/USPS/Amazon LogisticsWe are not liable for shipping delays or loss caused by unforeseen and uncontrollable circumstances, such as unreachable recipients, invalid addresses, weather conditions, customs clearance delays, etc. Ikarao will try to notify customers of delays and, if possible, make new delivery/collection arrangements with an estimated delivery date.Orders placed over the weekend or outside of business hours (9:00 AM - 5:30 PM CST Monday - Friday) will be shipped the following business day. Orders with expedited shipping placed after 2:30 PM CST are NOT shipped out the same day but will be shipped the next business day.
Unfortunately, we cannot change the shipment once the product is en route.
At present, free shipping is exclusively offered for most orders within the U.S. (excludes Hawaii/Alaska/Puerto Rico/US Virgin Islands/Armed Forces Americas/Armed Forces Europe/Armed Forces Pacific). For other countries, the total amount listed at checkout includes products and shipping costs.For products not shipped from local warehouses, we are not responsible for duties, taxes (including VAT), and brokerage fees. These charges are the recipient’s responsibility.
All Ikarao packages are sealed at the warehouse. If the box is damaged or items are missing, please contact Ikarao Customer Service for assistance.
Once the order is shipped, we cannot change the delivery address. If an order is delivered to an incorrect address or cannot be delivered, we will inform you by email. Couriers will hold the package for 5 days, and you may contact Ikarao or our delivery partners to arrange another delivery. If we do not hear from you within 5 days, the package will be returned to Ikarao, and you will be responsible for the return shipping fees, deducted from your refund. Original shipping fees are non-refundable.
Once the order is placed, our system will send you an email with the order details. When the order is shipped, you will receive another email with the tracking number.To track your order, please enter the tracking number on a logistics tracking website. Our suggested logistics tracking website is: https://www.17track.net/en.Please note that the online update of logistics information may be delayed by 1-2 days. We appreciate your patience.Attention: If you purchase multiple items, your order may be split into multiple packages. If you only receive one of the packages, please don't worry and wait patiently.If you have any questions, please feel free to contact us via support@ikarao.com.
Local carriers: FEDEX/UPS/USPS/Amazon Logistics
Sure, but sometimes warehouses ship in separate packages, so you may receive two waybill numbers or multiple waybill numbers.
The warranty period is 1 year. If you want to extend the warranty period, you can fill in the relevant information at this link to get an additional 6 months of warranty.
Yes, there is an additional 6-month warranty. You can fill in the relevant information at this link to get an extra 6 months warranty.
We prioritize product quality and service, and we're the first brand to create a karaoke machine with a built-in screen. Everyone knows that electronic products with software are the most challenging, which is why the karaoke machine industry hasn't seen innovation for years. Most factories produce lower-cost products for quick profits, but our goal is to provide better, more convenient karaoke machines for consumers.We value market feedback on our products, both good and bad, especially any issues that arise. This helps us continue to improve and optimize our products. We treat every after-sales email seriously and with great attention.
You can contact us at support@ikarao.com. If it’s an after-sales issue, please fill in and submit the relevant information here: Amazon Product Support. This helps us quickly gather enough information to locate the problem.
Simply contact our support team at support@ikarao.com, and we will guide you through the entire process.
Yes, our stands are 35mm, which is a universal size on the market.
You can purchase a new one on Amazon, and it's not necessary to buy it directly from us. If you have any issues, please contact us at support@ikarao.com.
